SIELL provides a range of academic and non-academic support to assist students in their learning. These may include:

• LLN support - in the case of a student requiring Language, Literacy and Numeracy support, they will be advised to join an LLN class. A referral to an external agency will be made if required.
• One on one support – provides students with additional guidance/instructions based on their individual needs. This is particularly valuable for students whose English is not their first language.
• Catch-up class - in the case of a student being required to repeat the failed unit(s) due to compassionate and/or compelling reasons, the Academic Manager / Coordinator will make an arrangement and extend the enrolment duration.
• Reassessment – if required to be assessed, the Academic Manager / Coordinator will make an arrangement and the student is required to pay a reassessment fee. The result will be followed up by the Academic Manager. At the end of the reassessment, the Academic Manager / Coordinator will update the student result record.
• IT support – provides students assistance with using basic technology such as Microsoft Word, PowerPoint etc.
• Learning resources centre – provides students with a range of recommended textbooks to further enhance their knowledge and skills.
• Learning and assessment materials in alternative formats
• Welfare counselling - for students whose academic performance or ability is affected by personal circumstances, the Academic Manager / Coordinator will refer the student the counsellor. The outcomes of counselling including any recommendations, are recorded and informed to the Academic Manager / Coordinator. A referral to an external agency will be made if required.
• Mediation services or referral to these services.

When additional support required by students is beyond the capabilities of SIELL, students will be referred to external support services and the referral of these services are free of charge.